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We fill most of our leadership positions internally and offer tailor-made training programs and opportunities to work on exciting international projects. Both are important to us.
What we achieve together
* Utilising an automated scheduling platform to balance field engineer and external agent workload against resource capacity; achieving maximum efficiency by overseeing, optimising, and monitoring the planned workload.
* Scheduling accurate downtime diary management to control and manage field and contact centre resource and workload.
* Responsibility for diary housekeeping and maintenance of planned workload, controlling and maintaining maintenance capacity release through the Salesforce and Monet platforms.
* Utilising data from dashboards and workstreams to support diary management across field and contact centre teams.
* Ensuring accurate links between data management and operational scheduling by type.
* Liaising with the management teams to make resource recommendations and ensure scheduled compliance.
What makes us successful together
* Previous experience with an automated scheduling platform is required.
* A proven track record of using data and reports to drive operational scheduling.
* Skills in diary management of resources and workload.
* Excellent written and verbal communication skills are essential.
* Candidates should be educated in Maths and English at a minimum of grade 4 or equivalent and be proficient in MS Excel.
What you can count on
* Our recently refurbished contact centre provides a comfortable modern working environment.
* It is equipped with sit-stand desks, scientifically proven to increase productivity, concentration, and creativity.
* Enjoy a range of team building events and competitions designed to be fun and social, fostering team spirit.
* We offer an attractive remuneration package, 25 days holiday plus bank holidays, and bonus opportunities.
* Our generous pension scheme provides greater financial security for retirement.
What makes us special
We care for a better climate, both at home and for our environment. As a family business with over 150 years of history, we are a leading provider of heat pumps, digital services, and energy-efficient heating solutions.
Sustainability is integral at the Vaillant Group. With around 16,000 employees across 70+ countries, we are committed to responsibility for our future and the planet. We support your personal development so you can act with passion and help ensure a better climate.
Join the Vaillant Group and help shape the future of heating!
We promote equity and do not tolerate discrimination. We value diversity and encourage everyone to apply.
We aim to work carbon-neutrally and can only accept online applications. Let's protect the environment by eliminating paper applications.
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