Graduate Hotels is seeking an experienced Spa Therapist to join The Randolph Hotel, a Graduate by Hilton and its brilliant team of hospitality enthusiasts! The landmark 151-bedroom Randolph Hotel in Oxford is part of the Graduate Hotels collection. The boutique hotel takes inspiration from the prestigious Oxford University, with nods to college architecture and crests, as well as "Alice's Adventures in Wonderland," created by alumnus Lewis Carroll. THE ROLE As a Spa Therapist, you will be NVQ 2/3 Qualified. You will offer our guests a range of memorable treatments in a professional manner and at the highest standard, ensuring not only the best guest experience but also the best therapist experience. JOB DUTIES AND RESPONSIBILITIES You will be responsible for carrying out a wide range of treatments ensuring our guests receive nothing but the best experience. Acknowledging and responding to guest queries, needs and expectations. Carry out an in-depth consultation with each guest prior to treatment, ensuring medical history and concerns are identified. Ensuring aftercare recommendations are made at the end of every treatment, linking with client concerns Setting up and cleaning your treatment rooms before and after each treatment. Monitoring stock levels to ensure that stock levels are maintained at all times. You will assist the rest of the team with daily tasks, such as supporting on reception. Ensure guest expectations are exceeded and seek opportunities to improve the guest experience by seeking feedback. Ensure all areas of the Spa are kept clean and well maintained. WHAT WE ARE LOOKING FOR FROM YOU A keen interest in wellbeing, beauty, and sustainability. NVQ Level 2 or 3 qualified. Excellent customer service skills and a true passion for making others feel better. A team player. Going above and beyond for guests to make sure they have a memorable experience. Confident in building relationships with guests and recommending products. Flexibility and availability to work weekends. ABOUT GRADUATE HOTELS Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community. As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker. Visit us at www.GraduateHotels.com. EQUAL OPPORTUNITIES We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. RIGHT TO WORK In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.