Overview
Join to apply for the Customer Service Representative role at William Hill.
Location: Glasgow, Scotland, United Kingdom. This role is listed with multiple postings in various locations and times.
Job Description
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all, putting our customers first and getting to know the communities in which we live and work. If you’re a people person, you’ll receive support, training, and encouragement to build a career that raises your game, with incentives to stay motivated.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Shops have opening times between 8am–10pm, Monday to Sunday
* Shifts are on a rota basis and may include evenings and weekends
What’s in it for you?
We offer a range of competitive benefits to support your development and well-being. From financial benefits to health and wellbeing initiatives, William Hill aims to help you grow and succeed. Highlights include:
* Working hours: a range of full and part-time hours
* Annual pay review & bonus scheme
* Holiday entitlement: 28 days annually (pro rata)
* Paid birthday day off
* Subsidised travel for roles based in London (discounted or free Zone 1-6 Oyster card)
* Pension plan: employer contributions up to 4%
* Perks and discounts with partners
* Training and development and internal promotion opportunities
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with customers from all walks of life
What happens next?
After you apply, our Talent Acquisition team reviews your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we sit at the heart of the UK high street since 1966. Our Retail team is central to the high-street experience. Our culture is built on trust and belonging, empowering teams to work in a way that suits them as we strive to win together.
More About Evoke: Evoke is the new name for 888 Holdings, bringing together brands William Hill, 888 and Mr Green. We are accelerating our journey to deliver world-class betting and gaming experiences.
We offer flexibility and a culture built on trust, with space to be yourself and tools to protect our customers while they play. We’ll invest in your future to develop your strengths and build a career that’s right for you.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Gambling Facilities and Casinos
Location postings include Glasgow, Motherwell, Cumbernauld, East Kilbride, Stirling, Bearsden, Falkirk, and nearby areas.
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