Department: Retail ______________ Company: Canary Wharf Management Limited ______________ Reporting to: Associate Director - Retail ______________ JOB SUMMARY The Retail Services, Compliance & Energy Administrator plays a key role in supporting the operational efficiency and compliance of retail services across the estate. This role ensures that engineering systems and general services are maintained to high standards, supports tenant engagement, and manages contractor performance. The Administrator also oversees energy data analysis, utilities management, and contributes to health, safety, and environmental compliance. Closing Date: 4th February 2026 (subject to change based on application numbers) Salary: circa £40,000 - £50,000 4 days in the office and 1 day working remotely per week MAIN RESPONSIBILITIES Retail Operations & Tenant Engagement Liaise with new retail tenants to explain maintenance coverage and establish key contacts. Manage tenant communications regarding works affecting their premises. Produce regular updates on maintenance and services for tenants. Contract & Compliance Management Ensure all retail contracts are raised and renewed within agreed timeframes. Attend maintenance contract review meetings and maintain strong contractor relationships. Audit contractor records and provide reports to the Building Services team. Support compliance with CWG and tenant Health & Safety policies and procedures. Maintenance & Engineering Support Coordinate planned preventative maintenance (PPM) activities to meet quality standards. Identify and escalate defects, arranging approved repairs or adjustments. Maintain inventory for test equipment and fire safety provisions. Energy & Utilities Management Maintain metering networks, manage tenant charges and void units. Analyse energy reports and data, providing monthly performance summaries. Support effective energy management and sustainability initiatives. Documentation & Reporting Maintain audit-ready documentation and archiving systems. Keep logs up to date for FRA, LRA, WEA, and insurance records. Provide monthly contractor performance reports and service updates. PERSON SPECIFICATION Essential NEBOSH qualification. IOSH Managing Safely certification. Experience in property management processes and contractor auditing. Strong organisational skills with the ability to manage multiple contracts and deadlines. Desirable Excellent verbal and written communication skills. Proficiency in MS Office (Outlook, Word, Excel, PowerPoint). Strong numerical skills and experience in utilities and data analytics. Understanding of utility metering and energy data management. Experience in budget management and procurement. Ability to work independently and as part of a team. Customer service awareness in a high-profile environment. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs. If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.