Job Title and Company
Front Office Team Member – ibis London Heathrow Airport (ibis, ibis Styles, ibis budget)
Overview
Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
Responsibilities
* Provide efficient guest registration, check-in, and check-out services.
* Maintain accurate guest accounts and offer helpful, precise information.
* Handle guest requests promptly, courteously, and efficiently throughout their stay.
* Lead by example in delivering exceptional customer service.
* Ensure smooth communication between guests and hotel departments.
* Handle incoming calls professionally, transferring them as needed.
* Follow strict security procedures to protect guest confidentiality and safety.
* Ensure secure handling of room keys, guest data, and credit card transactions.
* Manage reservations with accuracy and efficiency.
* Maximize sales opportunities through effective guest interactions.
* Maintain accurate documentation of guest messages and internal communications.
* Ensure guest and hotel accounts are correctly updated with all charges.
* Keep all equipment in good working condition and used appropriately.
* Assist the Food & Beverage department when needed.
* Follow fire and evacuation protocols.
* Perform additional tasks as assigned by management.
* Address guest concerns effectively and escalate issues to the Manager on Duty when necessary.
* Continuously strive for total customer satisfaction through proactive service.
Benefits
* Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&Cs apply)
* Discounted hotel rates all over the world in Accor Hotels
* Access to Accor Academy for ongoing development
* Employee wellbeing support
* Opportunity to grow your experience across 5000 hotels in over 100 countries
* Involvement in diversity and sustainability initiatives
* And additional benefits and perks to help you grow and express your personality
Contract and Start Date
* Contract Type: Permanent / Part Time
* Salary: £13.88 per hour
* Start date: July 2025
Qualifications
n/a
Additional Information
* By working at ibis London Heathrow Airport you’ll be part of the Accor network, with opportunities to grow and learn across the organization.
Diversity & Inclusion
* We are an inclusive company and strive to attract, recruit and promote diverse talent in a welcoming environment.
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