Customer Service Executive
Areyoupassionateaboutdeliveringexceptionalcustomerservice?Joinourgrowingteamandworkwithourhomegrowne-commercebrands,helpingcustomerswiththeirDIYshutterorders.Youllbepartofasmall,dedicatedteamreportingdirectlytoourCustomerExperienceSupervisor.Thisisafull-timetemporarypositionwiththepotentialtobecomepermanentforthesuccessfulcandidate.Thehourlypayrateforthisroleis£13.05perhour,thehoursarehoursMondaytoFriday:9:00am5:30pmandoneSaturdaypermonth:10:00am4:00pm(rotabasis).
KeyResponsibilities:
Provideworld-classcustomerserviceviaphone,email,socialmedia,andlivechat.
Ensurecustomersaresupportedefficientlyandeffectivelyateverytouchpoint.
Offerexperttechnicaladvicebeforepurchasetobuildcustomerconfidence.
Useourbespokeordermanagementsystemtocheckandconfirmorders,suggestingwaystomaximisesatisfaction.
Liaisewithmanufacturersandcustomerstoresolvequeriesandfinalisetechnicaldrawings.
ManageshippinganddeliverydatathroughourCRM.
Resolvedelivery,damage,ordesignissuesquicklyandprofessionally.
EssentialSkills&Attributes:
Apassionforcustomerserviceandhelpingpeople.
Strongcommunicationandinterpersonalskills.
Abilitytoworkcollaborativelyinateamenvironment.
Positive,hardworkingattitude.
Comfortableworkingwithnumbersandmetricmeasurements.
Thesuccessfulcandidatewillhaveexperiencein(preferred,butnotessential):
1+yearsinanadministrativeorcustomerservicerole.
Experienceinhomeinteriors,windowcoverings,oronlineretailisabonus(butnotessential).
WorkingforFirstRecruitmentasatemporaryworkerisagreatopportunitytoexperienceavarietyofworkplaceswithindifferentindustries,whilstofferingflexibleworkinghours.YoucanalsoexpecttoreceiveexcellentbenefitsonceyoubegintempingwithFirstRecruitmentServicessuchas:
24/7accesstoNHSapprovedGPtelephonesupportandprescriptionservices
AccesstotheUKslargestemployeesdiscountplatform
Specialistmedicalassistanceandsupporthotline
Weeklypay
Hundredsofgymdiscounts
24/7accesstomentalhealthcrisissupportandcounselling
WildRecruitmentLtdT/AFirstRecruitmentServicesisactingasanemploymentbusinessinrelationtothisassignment
TPBN1_UKTJ