Overview
Health Care Support Worker at EASTERN University
Responsibilities
* Provide personal care including washing, dressing, toileting, and mobility support, ensuring dignity, comfort, and respect for the individual.
* Support patients to maintain independence, choice, and control over their care with person-centred support reflecting individual needs and wishes.
* Assist with eating, drinking, and medication prompts as directed, ensuring safe and supportive care.
* Observe and promptly report any changes in patient condition to the appropriate member of the clinical team.
* Follow infection prevention and control procedures to maintain a safe and hygienic environment.
* Deliver care within Day Hospice and Hospice at Home services, supporting group activities, therapies, respite, and end-of-life care visits.
* Record all care given accurately and promptly using electronic patient records.
* Contribute to multidisciplinary team (MDT) discussions and care planning to ensure holistic support for patients and families.
* Promote dignity, compassion, and choice in all aspects of care, supporting advanced care planning in line with patient preferences.
* Work collaboratively with nursing colleagues, therapists, volunteers, and the wider Care Services team to provide seamless, high-quality care.
* Communicate clearly, compassionately, and sensitively with patients, families, carers, and colleagues.
* Support volunteers and new team members, helping them feel included and confident in their roles.
* Share information appropriately within the team to maintain continuity and safety of care.
* Demonstrate a positive, flexible approach, responding to changing needs of the service and supporting colleagues when required.
* Take part in audits, reviews, and infection control activities to maintain high clinical standards.
* Maintain awareness of CQC requirements and contribute to the delivery of safe, effective, and responsive care.
* Participate in training, supervision, and reflective practice to support personal and professional development.
* Contribute ideas for service improvement to enhance patient experience.
* Act in accordance with KEMP Hospice policies, procedures, and values, ensuring professionalism and confidentiality.
* Manage workload effectively, prioritising tasks to ensure timely and safe delivery of care.
* Uphold the values of KEMP Hospice, demonstrating compassion, integrity, and accountability in all aspects of the role.
* Represent KEMP Hospice positively in all interactions, promoting our mission and commitment to quality care.
* Engage in ongoing learning and development to maintain and enhance skills and competencies; support a culture of safety, wellbeing, and inclusivity.
* Demonstrate commitment to personal development by taking advantage of education and training opportunities.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Hospitals
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