Head of Managed Services
Location: Horsham, West Sussex
Contract Type: Full Time, Permanent
Salary: Competitive (OTE £150,000 - £200,000) + Share Scheme Inclusion
Your career starts here.
This is an outstanding opportunity for an experienced Managed Services leader to join a rapidly growing UK technology business at a transformational stage of its journey. As Head of Managed Services, you will lead and shape a high-growth division spanning IT Managed Services, Cyber Security, and Microsoft-led technologies including Copilot and AI.
Working closely with the Chief Sales Officer and Senior Leadership Team, you will play a critical role in defining strategy, driving commercial growth, and building a market-leading managed services proposition. This role offers genuine influence, autonomy, and the opportunity to directly impact the future direction of the business while sharing in its long-term success through the employee share scheme.
If you are a commercially driven technology leader who thrives on building high-performing teams, scaling services, and turning innovation into customer value, this is a rare chance to make your mark.
Key Responsibilities
* Define and execute the Managed Services strategy aligned to wider business growth objectives
* Drive commercial performance and revenue growth across existing and new customers
* Partner closely with the Chief Sales Officer to shape propositions and maximise market opportunities
* Build, hire, and scale a high-performing Managed Services team
* Mentor and develop future leaders within the organisation
* Coach high performers while proactively managing underperformance
* Implement scalable operational structures, governance, and processes
* Act as a senior technical and commercial authority within strategic sales opportunities
* Support complex customer engagements and high-value solution sales
* Maintain strong pipeline visibility and report on business progress and performance
Essential Knowledge & Skills
* Proven senior leadership experience within IT Managed Services and/or Cyber Security environments
* Strong track record of scaling services and delivering measurable commercial growth
* Minimum 5 years' experience leading and developing high-performing teams
* Demonstrated coaching and mentoring capability with experience developing future leaders
* Commercially focused mindset with strong understanding of profitability and revenue growth
* Excellent communication and stakeholder management skills
* Strong organisational and time management capability within fast-paced environments
* High attention to detail and commitment to service excellence
* Self-motivated and proactive leadership style with strong accountability
* Experience within the Microsoft ecosystem, including Cloud, Security, AI, and Copilot technologies
* Experience supporting complex sales engagements and enterprise-level opportunities
What We Offer
* Uncapped earnings with OTE of £150,000 - £200,000
* Inclusion in the Senior Leadership Team share scheme
* 25 days holiday increasing to 30 days with service
* Additional holiday allowance including bank holidays
* Buy & Sell Holiday Scheme
* Pension Scheme
* Death in Service benefit
* 50% off Broadband & Utility packages, free after two years
* £1,000 Refer a Friend Scheme
* Paid Charity Leave
* £250 Bright Ideas Scheme
* Kudos Employee Recognition Scheme
* Eye care vouchers
* Complimentary fresh fruit, tea, and coffee
* Friday fridge and company lunches
* Fun incentives and team rewards
If you are ready to take ownership of a fast-growing Managed Services function and play a pivotal role in shaping the future of an ambitious technology business, we would love to hear from you.