Role Overview
We are seeking an experienced Manager – Business Operations to oversee end‑to‑end operational processes across order management, reporting, and logistics coordination. This role is critical in ensuring operational efficiency, accuracy, and scalability while working closely with cross‑functional teams across Sales, Finance, Logistics, and Customer Success.
Key Responsibilities
* Manage the full lifecycle of customer orders, ensuring timely and accurate execution.
* Maintain high data integrity across Salesforce and ERP systems.
* Manage relationships with third‑party logistics (3PL) partners.
* Ensure efficient warehousing, shipping, and delivery operations.
* Identify process gaps and implement improvements.
* Drive automation initiatives and best practices.
* Partner with Sales, Finance, Logistics, and Customer Success teams.
* Act as an escalation point for operational issues.
Skills and Experience
* Minimum 10 years’ experience in business operations, order management, logistics, or quote‑to‑cash functions.
* Proficiency in Salesforce, ERP systems (e.g., NetSuite), and MIS reporting tools.
* Proven knowledge of quote‑to‑cash processes (CPQ, billing, revenue flow).
* Strong understanding of end‑to‑end order lifecycle management.
* Strong experience in 3PL operations and vendor management.
* Demonstrated ability in vendor negotiation and performance management.
* Track record of process improvement and automation initiatives.
* Strong stakeholder management and ability to collaborate across functions.
* Excellent problem‑solving skills in real operational environments.
How We Will Assess You
* Depth of understanding of Salesforce, order‑to‑cash processes and operational workflows.
* Strength in data‑driven decision making and MIS reporting.
* Demonstrated experience of driving efficiency and automation.
* Quality and ownership of real‑life examples shared.
* Ability to quantify business impact and communicate clearly.
* Effectiveness in cross‑functional collaboration and stakeholder management.
* Customer handling experience (added advantage).
Preferred Qualifications
* Experience in international operations and multi‑country logistics.
* Strong problem‑solving and negotiation skills.
* Bachelor’s degree in Business, Operations, Supply Chain, or a related discipline.
What We Offer
* Opportunity to join a high‑growth global technology company.
* Exposure to international markets and cross‑functional teams.
* A dynamic environment with scope to shape and improve operational processes.
Hybrid Working Philosophy: We have a hybrid working philosophy, minimum 3 days in office.
We are committed to an inclusive and diverse team. Netradyne is an equal‑opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
If there is a match between your experiences/skills and the Company's needs, we will contact you directly.
Applicants only – Recruiting agencies do not contact.
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