Role: Operations Manager Location: Burgess Hill Hours: Full-time Pay: £40,000 - £50,000 per annum An excellent opportunity has arisen for an Operations Manager to join one of our longstanding clients, an established and growing organisation, in Burgess Hill. This is a senior-level position combining operational leadership with strategic account growth. The successful candidate will play a pivotal role in overseeing performance delivery, optimising processes, and strengthening client partnerships while driving sustainable commercial improvement. Benefits: Competitive salary package Leadership role within a growing and forward-thinking business Opportunity to shape operational strategy and team performance The Requirements: Proven experience in operations management within a contact centre or service-led environment Strong leadership and people management skills Experience managing KPIs, performance frameworks and service delivery metrics Commercial awareness with the ability to identify growth and efficiency opportunities Excellent organisational and stakeholder management skills Ability to operate at both strategic and hands-on operational levels The Role: Oversee day-to-day operational performance across designated teams, ensuring service excellence and KPI delivery Develop and implement operational improvements to enhance efficiency, productivity and client satisfaction Lead workforce planning, resource allocation and performance management processes Analyse reporting data to identify trends, risks and areas for optimisation Strengthen client relationships through operational reviews and continuous service improvement initiatives Support senior leadership in delivering wider business strategy and growth plans Ensure compliance with company policies, ISO standards and health and safety regulations Drive a high-performance culture through coaching, development and accountability frameworks If you're keen to join an exceptional team who can offer strategic influence, leadership responsibility and the opportunity to make a measurable impact on operational performance, then please apply to this Operations Manager role below or call Jamie Watson on 01273 063769 between 9:00am - 5:30pm .