Description
Motability Operations are currently recruiting for an Accessible Vehicle Specialist to join our team in Bristol on a 9-12 month FTC/Secondment. As part of the Accessible Vehicles team, you will deliver practical, commercially sound solutions for customers with complex mobility needs. You will manage partner relationships, resolve queries, and ensure accessible vehicle solutions are delivered efficiently, consistently, and with a strong focus on customer outcomes.
In this role, you will:
* Manage and resolve partner queries efficiently, coordinating with internal teams where needed
* Support field-based colleagues to achieve strong customer outcomes
* Build and maintain effective relationships with manufacturers, installers, and partners
* Maintain and communicate accurate quarterly pricing for adaptations
* Audit and process partner invoices with high attention to detail
* Produce monthly reporting within your specialist area
* Assess when costs should be covered, balancing customer needs and business impact
* Manage budget exceptions, including negotiations with the Motability Foundation where required
* Contribute to continuous improvement of processes and the end-to-end customer journey
* Support a smooth application-to-handover experience for customers
Qualifications
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