Job Role: Account Manager
Reporting to: Associate Director
Location: London
Job Purpose:
One of CBRE Global Workplace Solutions key divisions, Facilities Management, is seeking an Account Manager to take responsibility for the Account nationally across the UK.
As a Facilities Management Account Manager, you will be responsible for delivery of FM to The Account, working in partnership with all stakeholders to ensure a 5 Star service is delivered and always maintained.
Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.
Role Summary:
Responsible for the day to day running of hard service delivery and soft service sub-contract management organising the site team and supply chain in order to meet contractual outputs and objectives
Maintain customer relations including progress meeting, site visits, and obtaining referrals
Managing & having accountability for the P&L and maintaining agreed profit margins
Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company
Assist in the preparation of standard operating procedures, emergency and contingency plans
Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tenderPerson Specifications:
Interested candidates must possess quantifiable experience within a similar role (Contract or Account Manager).
Facilities Management experience
Government or manufacturing environment would be desirable
A qualification in health & safety (NEBOSH, IOSH) is desirable
Strong commercial acumen and experience of managing a P&L are essential
Excellent communication and management skills are essential