My client is currently recruiting for an experienced Field Service Manager to join their business. They are a leading manufacturer of water treatment sampling equipment used in a wide range of industries and sold throughout the UK.
Field Service Manager role
* Managing all in-house and on-site activities of the Service Department, including:
o Field Service Engineers (currently 2)
o Administrator (currently 1)
o Service vehicles (currently 2)
o Tooling & stock
* Maintaining and enhancing Service Department standards and protocols / work instructions
* Handling customer service enquiries
* Providing Distributor and Customer service training (when required)
* Liasing with Customers and attending meetings both in-house or at Customers sites
* Participating in Service / Maintenance Tenders & Contract discussions
* Development of service staff, ensuring all are appropriately trained to work safely and effectively in their selected areas / activities
* Responsible for staff performance reviews and disciplinaries
* Managing Service Department Health & Safety including staff safety and wellbeing, PPE, COSHH etc, Risk Assessments
* Factory keyholder and joint named responder in event of intruder alarm activation.
* Monday to Thursday 08:30 to 17:00 (1 hour lunch) Friday 08:30 to 16:30 (1/2-hour lunch) Plus additional hours as the role requires
Field Service Manager requirement
* Managing and developing an in-house and on-site Service Department within an SME
* Experience with hands on servicing / maintaining of electromechanical products
* Experience with equipment installation would be advantageous
* Electrical qualifications would be preferred
* Good understanding of Health & Safety in the workplace - Ideally IOSH or NEBOSH qualified
* Working with ISO 9001 & 14001 Standards
* Have full UK Driving Licence (any points must be advised on application)
Field Service Manager package
* Salary - Dependant on experience
* Private Health Insurance (subject to conditions)
* Company Sick Pay
* Mobile Phone
* Pension
* 20 days holiday per annum rising by 1 day each year served to a maximum of 25
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