Job Description
IT Support Engineer
Salary: Up to £35K DOE
Location: Ramsbury
My client, an established IT solutions provider based in Ramsbury, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
Responsibilities:
* Attending to phone calls and delivering exceptional customer service consistently.
* Achieving designated KPIs
* Escalating IT issues to the appropriate senior personnel when necessary.
* Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager.
* Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use.
* Offering assistance as needed to the Service Desk Manager.
* Providing support and guidance to colleagues on IT-related matters.
Experience:
* 12 months experience of Helpdesk support
* Practical experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams.
* Active Directory
* Windows Server
* Group Policy
* Familiarity with networking concepts (DNS, DHCP, TCP/IP)
* Unifi / Draytek
* Virtualisation
* Azure / AWS
* Mac OS
If you are a skilled MSP IT Support Engineer, then please apply today!
Key words: IT Support, Support Engineer, 1st Line, First Line, 2nd Line, Second Line, Technical Support Engineer, Helpdesk Engineer, Help Desk Engineer, Service Desk Engineer