Incident Manager
1. Fully Remote
2. £558 per day (Inside IR35)
3. Job type: Contract
4. Sector: Financial Services
5. Job reference: JEM/43811
Apply for this job
Experienced Group (Business & IT) Incident Manager required for financial services client. The role is focused on managing and coordinating high-impact incidents, driving service restoration, and ensuring clear communication with stakeholders. You will also play a key role in continuous improvement, enhancing processes to improve resilience, efficiency, and customer/colleague experience.
Key Responsibilities
6. Lead or support Senior Group and Major Incident Managers on Bronze and Silver incidents, ensuring effective and timely service restoration.
7. Coordinate with technical and business teams to minimise customer and operational impact.
8. Provide timely updates to stakeholders on incident status, service impact, and recovery timelines.
9. Ensure appropriate escalations are undertaken in line with policies.
10. Run and document Post Incident Reviews (PIRs), identifying root causes, tracking actions, and embedding lessons learned.
11. Produce accurate, timely, and relevant management reporting.
12. Proactively monitor tools such as ServiceNow, Teams channels, and Downdetector to enable early detection of incidents.
13. Contribute to enhancements in the Incident Management framework and support continual service improvement initiatives.
14. Prioritise competing demands in a fast-moving environment.
15. Provide out-of-hours/standby support for incidents and major IT releases (24/7/365 rota).
Essential Skills & Experience
16. Strong background in Group (Business) Incident Management.
17. Proven leadership and team development experience.
18. Solid understanding of key technologies and applications supporting critical business services.
19. Ability to manage multiple priorities in a dynamic, fast-paced environment.
20. Excellent communication and stakeholder engagement skills.
21. Experience in partner engagement during incidents, PIRs, and service reviews.
22. Resilient, tenacious, and adaptable under pressure.
Apply for this job Full name Email address Phone (optional) Message Add CV (optional) Upload your CV/resume or any other relevant file. Max. file size: 2 MB. I consent to the storing and processing of my personal data as detailed in Barclay Simpson’s Privacy Policy. Are you human?
We seek individuals from a diverse talent pool and encourage applicants from underrepresented groups to apply to our vacancies. Our commitment to fair recruitment processes means that we welcome applicants from all backgrounds, regardless of their lived experience or personal characteristics. We also invite applicants who meet most of the listed requirements, even if not all, to apply. If you require any adjustments to the application process, please let us know.
Barclay Simpson acts as an Employment Agency for permanent positions and an Employment Business for temporary/contract engagements.
Jeff Mayger – Interim Security
Executive Consultant
View my profile Looking to hire?
Other jobs I manage
23. Incident Manager