Housing Officer - South Devon
Hourly Rate: £18 - £25 per hour
Location: South Devon - Hybrid working with regular on-site visits
Contract: Currently signed off until the end of Jan 2026, potential to extend
Hours: Full time
A proactive Housing Officer is required to deliver high-quality tenancy and estate management services across South Devon. This vital role will support tenants to sustain their homes, manage neighbourhood issues, ensure legal and regulatory compliance, and work closely with partner agencies to protect and strengthen local communities
The Role
You will lead a varied caseload and be responsible for:
1. Managing a defined portfolio of properties, schemes and estates, ensuring all services meet the needs of tenants and communities
2. Responding to emergencies, including ASB incidents, domestic abuse and hate crime cases, working sensitively with victims and partnering with the Police as required security measures, CCTV, emergency lock changes)
3. Supporting tenants to maintain their tenancy, identifying vulnerabilities, removing barriers and signposting to appropriate agencies
4. Managing rent accounts and arrears in line with policy, undertaking income maximisation work, offering benefits advice, preparing court applications and attending hearings when required
5. Conducting inspections, new tenant visits, tenancy audits, void inspections and follow-up tenancy support activities
6. Addressing tenancy breaches promptly, agreeing corrective action plans and taking enforcement action as necessary
7. Assisting with lettings to minimise void loss and ensure tenants understand their rights, responsibilities and support pathways
Requirements
8. Excellent communication, negotiation and interpersonal skills
9. Strong organisational capability, with the ability to prioritise workload and remain effective under pressure
10. Ability to manage challenging situations and work confidently with tenants in complex circumstances
11. Knowledge of housing legislation, tenancy law, welfare benefits, safeguarding and estate management
12. Experience in tenancy management, housing advice, community engagement, or a similar housing role
13. A full driving licence, and willingness to undergo a DBS check
We endeavour to respond to all applications however, due to the volume of applications, if you have not heard from us within 48 hours, please assume you have been unsuccessful on this occasion