This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Location: Brighton (1 day a week onsite)
Maxwell Bond have partnered with a leading higher education provider who are on the lookout for an Application Support Lead to join the team on a permanent basis.
Responsibilities
* Resolve complex and high-impact support issues across core applications, proactively identifying trends in support requests and provide solutions for improvements.
* Monitor and maintain the helpdesk system, ensuring accurate categorisation for all support tickets.
* Work closely with Senior members of the business on any changes made to technology applications, along with end users to gather information and clarify issues.
Benefits
* 25 days holiday & bank holidays
* Hybrid working - one day a week in Brighton
Qualifications
* Proven experience working in the education sector, supporting systems such as Celcat timetable, Celcat Payclaim, Salesforce CRM, Unit‑e record system.
* Experience managing a helpdesk team in a fast‑paced environment with strong knowledge of helpdesk/ticketing platforms.
* Strong experience handling escalated technical enquiries whilst coordinating with third‑party vendors and stakeholders.
* Knowledge of Jira Ticketing Management platform and experience working with SQL would be advantageous.
If you’re looking to join a collaborative team where you can progress your career, apply now!!
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