Operations Manager | Ophthalmology
£48,000 - £50,000
Hampshire Based
About the Role
We are seeking an experienced and driven Operations Manager to lead the day-to-day running of a busy, patient-focused healthcare service. This is a pivotal role responsible for ensuring operational excellence, supporting clinical professionals, and delivering against key commercial and performance targets.
You will lead and develop a high-performing administrative team, creating a positive and collaborative environment that encourages growth, accountability, and continuous improvement. Working closely with senior leadership, you will play a key role in ensuring services are efficient, patient-centred, and aligned with business objectives.
Key Responsibilities
* Lead the daily operations of the office, ensuring seamless administrative support to clinical teams and private practice activities
* Manage, mentor, and develop the administrative team, including recruitment, onboarding, training, and performance management
* Oversee staff rotas and resource allocation to ensure optimal service delivery
* Build and maintain strong relationships with external stakeholders including community healthcare professionals, partner clinics, and hospitals
* Drive operational efficiency and utilisation across clinical services, ensuring activity is delivered in line with budgets and targets
* Ensure all patient interactions, referrals, and enquiries are handled promptly and professionally
* Maintain high standards of documentation, correspondence, and patient record accuracy
* Monitor patient journeys, ensuring timely bookings, follow-ups, and a seamless experience
* Analyse patient feedback and implement improvements to enhance satisfaction and service quality
* Support on-site clinical activity where required, ensuring administrative processes run smoothly
* Coordinate and lead regular team meetings to drive engagement and performance
* Ensure compliance with all relevant policies, procedures, and data protection regulations (GDPR)
* Support the onboarding and integration of new clinical professionals
* Oversee general office management, including facilities and maintenance coordination
* Contribute to organisational events and engagement initiatives
* Maintain strong knowledge of billing processes and finance options
* Utilise IT systems effectively to support operational performance
About You
* Proven experience in an operations or office management role, ideally within healthcare or a service-led environment
* Strong leadership skills with a track record of developing and motivating teams
* Highly organised with excellent attention to detail
* Exceptional communication and interpersonal skills
* Commercially aware with the ability to manage performance against targets
* Confident working across multiple stakeholders and environments
* Proficient in IT systems and administrative processes
* A proactive, hands-on approach with a commitment to delivering high-quality patient care
Skills & Experience
Essential
* Proven experience in a fast-paced, multi-functional administrative or operations role
* Strong IT skills, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and the ability to quickly learn new systems
* Demonstrated ability to deliver high standards of service with a patient/customer-focused approach
* Excellent written and verbal communication skills, with confidence engaging senior stakeholders, clinicians, and external partners
* Strong organisational skills with the ability to prioritise, multitask, and work effectively under pressure
* High attention to detail with strong analytical and problem-solving capabilities
* A proactive, flexible mindset with the ability to adapt to change and drive improvements
* Experience leading, managing, and developing teams, including performance reviews and coaching
* Confident decision-maker with a positive, solutions-focused approach
* Strong team player with the ability to lead and collaborate across a multi-level organisation
* Self-motivated, with the ability to set and achieve goals while supporting the development of others
* Professional, approachable, and empathetic, with a strong focus on delivering excellent service
What We Offer
* Opportunity to play a key role in a growing healthcare organisation
* A collaborative and supportive working environment
* Professional development and career progression opportunities
For an informal conversation, contact Beth on 02392 316033 or email