IT Support Analyst required to work with a respected professional services firm in Blackburn You will act as the first point of contact for all IT-related queries across the business. This is a hands-on role suited to someone who enjoys supporting users in a fast-paced, client-focused environment and takes pride in delivering a high level of service. The successful candidate will provide 1st and 2nd line support, maintain the firm’s IT infrastructure, and work closely with an external managed service provider to ensure issues are resolved quickly and effectively. This role offers broad exposure across end-user support, systems administration, security, and IT operations. * Provide professional 1st and 2nd line IT support to all staff * Troubleshoot hardware, software, and network issues, escalating complex problems to external IT providers where required * Offer clear guidance and support to users with varying levels of technical knowledge * Install, configure, maintain, and repair IT hardware and software * Manage system updates, patches, and upgrades to ensure security and stability * Maintain control of IT equipment and peripherals (laptops, chargers, docking stations, headsets, printers) Skills: You must have solid experience of 365, Azure, AD, Networking * Set up, manage, and maintain user accounts and permissions across: * Microsoft Office 365 Network & Infrastructure * Support ...