This range is provided by Robert Walters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The Company: My client is a digitally‑led clinical communications and referrals platform supporting NHS clinicians. Founded by a former NHS surgeon, the company addresses the inefficiencies of traditional referral systems by enabling real‑time specialist advice across primary and secondary care via mobile and desktop interfaces. Through secure sharing of clinical images, video, or messaging, specialists can triage and advise swiftly—often within hours rather than days or weeks—reducing unnecessary outpatient or emergency department visits.
The Role: They are seeking a proactive and detail-oriented Customer Success Manager to join their growing team. In this role, you'll be the bridge between customers and the product, ensuring they get maximum value from the solutions provided.
You'll manage customer relationships, deliver training, and support the release of high-quality, error-free software in an Agile environment. If you enjoy building strong customer connections, have a passion for helping people understand and use technology effectively, and want to make a tangible impact on a fast-moving digital health company, this role could be perfect for you.
What You'll Do:
1. Deliver and Maintain Training - Develop, review, and deliver engaging training materials (guides, videos, help documentation) for new features and updates, for both customers and internal teams.
2. Customer Engagement - Lead customer review meetings, gather feedback, and proactively address client needs.
3. Product Testing & Quality - Support software testing by executing manual test cases, reviewing test data, and ensuring error-free releases.
4. Internal Collaboration - Work closely with product, development, delivery, and support teams to improve workflows, processes, and the customer experience.
5. Product Updates & Advocacy - Keep customers informed about new features, product improvements, and potential commercial opportunities.
6. Continuous Improvement - Share ideas for improving processes, tools, and communication based on customer insights.
Additional requirements include experience creating engaging training materials (videos, guides, presentations), a background in customer-facing roles with strong relationship management skills, excellent communication abilities, attention to detail, and proactive ownership of processes. Preferred qualifications include experience leading customer review or account management meetings and exposure to Agile development environments or software product companies.
Note: Robert Walters Operations Limited is an employment business and agency and welcomes applications from all candidates.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Technology, Information and Media
Referrals increase your chances of interviewing at Robert Walters by 2x.
Get notified about new Customer Success Manager jobs in London, England, United Kingdom.
#J-18808-Ljbffr