We are looking for an entrepreneurial and solutions-driven Senior Operations Manager with excellent analytical, leadership, and interpersonal skills to take full ownership and lead a team of 20+ people to deliver the strategy and end-to-end rider and driver operations, impacting millions of people daily, in one of our largest and fastest growing markets.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission
About the role
As the Senior Operations Manager, you will have full accountability for the UKI Rider and Driver operations and flywheel - from acquisition to engagement, loyalty, quality and long-term growth. You will operate at the intersection of strategy, commercial performance, operational excellence and team leadership - shaping how one of Bolt's largest markets grows and wins. We are looking for someone who is ambitious and looking to make a real impact. You have 8+ years of experience across operations, strategy and go-to-market roles. You have managerial experience, are an expert communicator with a strong analytical and commercial mindset.
If you thrive in a high-impact, high-paced, collaborative environment and are eager to shape the future of an industry, let's talk.
Main tasks and responsibilities:
* Defining and executing the UKI Rider and Driver strategy across acquisition, engagement, rewards, funnel optimisation and communications
* Owning key market KPIs including growth, quality, engagement and efficiency
* Driving continuous optimisation through structured experimentation and impact measurement
* Identifying structural inefficiencies and redesigning processes to unlock scalable performance
* Translating strategy into clear execution plans with measurable outcomes
* Raising the bar on quality, service delivery and loyalty across both sides of the marketplace
* Leading, coaching and developing a team of 20+ across Rider and Driver operations
* Elevating talent capability in a high-growth, high-intensity environment
* Partnering closely with Product, Marketing and Central Operations to deliver market-leading initiatives
* Leading go-to-market planning for new Rider and Driver programs
* Acting as the voice of the UKI market, influencing regional and global decisions
About you:
* 8+ years of experience across operations, strategy and go-to-market roles
* Proven experience leading and scaling teams in fast-paced environments
* Strong analytical and commercial acumen (budget ownership, ROI thinking, incentive optimisation)
* A track record of turning strategy into measurable impact
* Comfort operating in ambiguity and building structure where it doesn't yet exist
* Exceptional communication skills with the ability to influence senior stakeholders
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying
Why you'll love it here:
* Play a direct role in shaping the future of mobility.
* Impact millions of customers and partners in 600+ cities across 50 countries.
* Work in fast-moving autonomous teams with some of the smartest people in the world.
* Accelerate your professional growth with unique career opportunities.
* Get a rewarding salary and stock option package that lets you focus on doing your best work.
* Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
* Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location.
#LI-Hybrid