Purpose
The role of Implementation Coordinator is crucial to us. You will be responsible for handling and resolving implementation bookings and queries within SLAs, with a focus on customer experience. The successful candidate will be proactive, able to manage their workload efficiently, and communicate effectively with installers, colleagues, and customers to deliver key business metrics and excellent customer support.
We would love to welcome you to our Crewe office, working hours Monday-Friday, 8:30am - 5:00pm. Your day-to-day responsibilities will include:
1. Handling customer calls/emails related to the installation of Telematics devices in line with company SLAs and metrics.
2. Managing service desk tickets raised by other business areas within SLAs.
3. Liaising with third-party engineering teams to coordinate installation bookings.
4. Liaising with customers to arrange and inform them of implementation/installation dates.
5. Handling implementation queries from other departments.
6. Updating customer account information on tickets and CRM to keep all parties informed.
7. Working efficiently while adhering to departmental processes.
8. Notifying management of any issues or risks to meeting SLAs.
9. Managing emails from internal and external parties, ensuring responses are within SLAs.
10. Resolving customer and engineer queries.
Qualifications and skills required include:
* Excellent written and verbal communication skills.
* Ability to develop relationships with team members and the wider business.
* Organisational skills.
* Efficiency and proactivity.
* Adaptability to succeed in a fast-paced, changing environment.
* Time management skills and ability to work under pressure to meet deadlines.
* Effective teamwork skills.
* Experience with Microsoft Office (Teams, Word, Excel, etc.).
What can you expect from us?
* A friendly culture that reflects our commitment to our customers.
* A fast-growing, agile, and innovative organization.
* A focus on continuous improvement, empowering you from day one.
* A commitment to an inclusive, innovative, and agile working environment.
Company Description
We are an ambitious, forward-thinking global business that develops transformative solutions for sustainable mobility, connectivity, and technology. Since 1990, we have expanded into new markets, staying ahead of trends. Our mission is to help businesses adapt to the future and capitalize on change, with sustainability at our core. We are dedicated to leading in e-mobility solutions and guiding the energy transition towards a sustainable, connected future. Join us on our growth journey as we continue to innovate and lead in technology.
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