4th Line Cloud Support Engineer (DV Cleared / Single UK National)Basingstoke | Fully On-site | £575 per day | Contract
We’re supporting a secure, high-profile environment and are looking for an experienced 4th Line Cloud Support Engineer to strengthen a small, highly capable team of 2nd and 3rd Line engineers based in Basingstoke.
This is a hands-on, customer-facing role working with critical cloud and virtualisation platforms. You’ll be dealing with complex incidents, planned changes, and lifecycle management across a VMware-heavy estate, while taking on technical leadership responsibilities within a dynamic support function.
The role operates on a rotating shift pattern and is fully on-site due to the secure nature of the environment.
What you’ll be doing
Acting as an escalation point for 2nd and 3rd Line support
Managing incidents through triage, resolution, and escalation via ITSM processes
Carrying out planned activities through formal Change Management
Monitoring platforms using event management tooling
Extensive hands-on work with VMware technologies
Supporting readiness assessments for new services entering live operation
Producing and maintaining operational documentation (work instructions, patching schedules)
Owning lifecycle management to ensure supported technologies remain secure and vendor-supported
Providing technical leadership within the support team
Key skills and experience
Strong VMware background: vCenter, ESXi, NSX, VCF
Horizon VDI experience
Windows enterprise environments including AD, DNS, SQL, SCOM
Understanding of physical networking
Confident problem solver with strong critical-thinking skills
Comfortable acting as a senior escalation and technical authority
Desirable experience
Significant VMware platform experience
Cloud administration (e.g. vCloud Director)
Event Management tools such as SCOM or Aria Operations
Automation and scripting with PowerShell
Windows Server administration
Software distribution tools such as MECM
Role details
Rate: £575 per day
Contract: 6-month initial engagement
Location: Basingstoke (BSN01) – fully on-site
Clearance: High-level clearance required (Single UK National only)
Working pattern:
Monday–Friday
Rotating shifts: 07:00–15:00 and 11:00–19:00
Start: ASAP
This is a solid opportunity for a senior cloud / virtualisation engineer who enjoys working at the sharp end of service support in a secure, technically challenging environment.