E-Billing Specialist, Leeds City Centre | Legal Sector Your new company Hays are delighted to be working with a leading provider of financial and legal services, with a presence in major financial centres across the Americas, Asia, Europe, and the Middle East. They offer a unique platform for global career development and cross-cultural experience. The integrated financial and legal services model also encourages opportunities and professional growth. Your new role Collaborated with leadership to develop and maintain standardised training documentation, ensuring consistent client processes across the team. Delivered onboarding and ongoing training for new administrators, providing mentorship and support with complex queries during their initial months. Actively contributed to team and project meetings, promoting best practices and process improvements. Partnered with cross-functional finance teams to align on client service standards and streamline operations. Ensured timely execution of tasks including uploads, rejections, resolutions, and reconciliations, in full compliance with SLA requirements and escalation protocols. Produced and distributed monthly client snapshots to maintain transparency and performance tracking. Served as a key point of contact for junior team members, offering guidance on complex issues and supporting their development. Led monthly reviews with the Collections team to resolve aged AR issues and supported junior staff in their collection activities. Demonstrated strong analytical skills by proactively identifying risks, prioritising workloads, and implementing effective solutions. Proven ability to challenge and influence internal and external stakeholders, fostering strong relationships and driving process efficiencies. What you'll need to succeed Extensive eBilling and reconciliation experience, with strong knowledge of diverse file formats and systems. Skilled in process adherence while consistently identifying opportunities for improvement and efficiency. High level of data accuracy, with a proven track record of precise input and attention to detail. Excellent time management, consistently meeting SLAs and working towards ambitious KPIs. Familiarity with multi-currency and shared service environments (preferred). Maintains a consistently positive and solution-focused attitude, even under pressure. What you'll get in return Hybrid Working Comprehensive health coverage (medical, dental and optical) Competitive holiday packages Educational assistance and professional development programmes Savings or pension plan Life & Travel insurance Global mental wellness programme Sports clubs and social events What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4721388