Reed in Partnership is a British, family‑owned company that delivers public services since 1998.
Pay range: £13.60 per hour.
Job Title
Test Centre Associate
Responsibilities
* Invigilate exams and ensure the efficient delivery of tests to candidates.
* Adhere to DVSA guidelines and Reed in Partnership policies.
* Check candidates' ID documents and book them in on the system.
* Maintain the integrity and security of tests.
* Supervise and invigilate tests.
* Explain the test process to candidates and respond to queries.
* Review tests and test centre schedules.
* Perform daily opening and closing procedures.
* Ensure the test centre meets candidate needs in line with the Equality Act.
* Handle and report incidents that could impact candidate testing.
Work Schedule
Flexible pattern (part‑time or occasional shifts) with potential for additional hours.
* Mornings: 08:30am – 01pm / 02pm
* Afternoons: 12:30pm – 05:30pm / 06:30pm
* Full day: 08:30am – 05:30pm / 06:30pm
* Evenings: 04:30pm – 08:30pm / 09:30pm
* Afternoon & evenings: 12pm / 01pm – 08:30pm / 09:30pm
The Bury St Edmunds Theory Test Centre usually opens 2–3 days per week, mainly Tuesdays and Wednesdays, with occasional Saturday openings. Candidates must be flexible to work across all operating days, evenings and weekends.
Benefits
* Long‑term employment stability.
* Satisfaction of assisting people at a key moment in their lives.
Qualifications
* A full UK driving licence (driving not required for all locations).
* Proven high‑quality customer‑service experience.
* Excellent attention to detail and accuracy.
* Ability to work under pressure to tight timescales and multitask.
* Experience working with diverse customer groups.
* Excellent judgement and decision‑making skills.
* Flexibility in working hours and days, including evenings and Saturday.
* Ability to remain calm and handle confrontational candidates in a professional manner.
Diversity and Inclusion
We do not discriminate on any grounds such as gender, race, disability, sexual orientation, religion, age, or marital status. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.
Contact
Phone: 03332408490Email: rinp.ma@reed.com
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