Service Manager
£33,448 - £35,190
Permanent, Full-time 37.5 hours per week
Hertfordshire
About the Company
Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough. We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.
About the Role
Welcome to Waythrough as a Service Manager. The Hertfordshire Crisis House is a new 24-hour service scheduled to open in December. It will provide individuals experiencing a mental health crisis with an alternative to hospital admission, offering up to 7 days of intensive recovery-focused support in a safe, non-clinical environment. The service will work in close partnership with local mental health crisis teams and community-based services to ensure holistic, person-centred care.
Responsibilities
* Responsible for managing the day‐to‐day running of the service.
* Ensure the quality of support we provide to people who use our services is second to none.
* Managing service contracts.
* Line managing staff.
* Carrying out inductions.
* Undertaking investigations.
* Putting team development plans in place.
* Supporting business development colleagues.
Qualifications
Substantial experience of managing a caseload of individuals with complex needs.
Required Skills
* Ability to lead by example using a firm but inclusive management style.
* Some housing management experience would be useful.
* Open and encouraging, with lots of tact and diplomacy.
* Great at managing conflicting priorities.
* Flexible approach to working hours and happy to participate in on-call arrangements.
Equal Opportunity Statement
We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
When applying, please upload a CV and supporting statement which should clearly outline your skills and experience.
To review the Job Description please click here.