Overview
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Claims Case Manager
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
As a Property Claims Manager based in Bolton, youll be the hero behind the scenes.
Responsibilities
* Proactive Case Management: Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
* Customer Interactions: Whether its clients or direct customers, youll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
* Third-Party Wizardry: Managing suppliers? Youve got this! Drive cases to settlement while balancing service, cost, and time.
* Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
* Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. Youre the claim whisperer.
* Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
* Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge, Abilities & Measurements
* How We Measure Success:
* SLA Performance: Youll ace it.
* ☎ Phone Audit: Your phone skills? A+
* Lifecycle Metrics: Youll own them.
* Audit: No breaches here.
* PDR Forms: Completed and shining.
* Team Performance: Youre the MVP.
Requirements
* Relevant Claims Experience
* Good Customer Service Skills
* Time Management Wizardry
* Interpersonal Charm
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100s of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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