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Band 3 - Permanent, Full Time
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities.
We're recruiting an experienced and motivated General Manager to lead the safe, efficient, and high-quality operation of Ferry Leisure Centre. This is a key leadership role within a live operational environment, with full accountability for compliance, health & safety, service delivery, and commercial performance against contractual KPIs.
You will provide visible leadership to site teams, champion a customer‑first culture, and ensure facilities are consistently safe, clean, and professionally presented for both elite athletes and the local community.
Key Responsibilities
* Lead compliance, health & safety, and safeguarding across the site
* Deliver operational performance in line with contract requirements and KPIs
* Manage internal and external audits and quality assurance processes
* Oversee planned and reactive maintenance in collaboration with technical teams
* Lead, motivate, and develop high‑performing operational teams
* Act as Manager on Duty, ensuring excellent customer experience at all times
What you'll need
* Proven experience leading teams in a leisure, facilities, or service‑led environment
* Strong working knowledge of Health & Safety legislation
* Customer‑focused, organised, and commercially aware
* Excellent communication, leadership, and reporting skills
* First Aid at Work qualification, or willingness to obtain
* This role may be subject to a DBS check in line with Serco policy
What We Offer
* A challenging and rewarding leadership role
* Opportunity to make a real impact within a community leisure environment
* Career development within a global organisation
* Free membership at the Centre plus heavily discounted use of classes and facilities
* Free safeguarding training and DBS check
* Excellent Development and Training Opportunities
* 6% employer matched pension contribution
* 21 days annual leave + public holidays
* Life assurance up to 2x base salary
* All Leisure benefits – Employee Benefits (moreleisure.com)
Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. We manage the recruitment process and the Trust's employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company's policy, employees will have a DBS check where appropriate.
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