Overview
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Details
Job Function: Customer Management
Job Sub Function: Technical Field Service
Job Category: Professional
All Job Posting Locations: Notting Hill, Victoria, Australia
Job Description
About Orthopaedics
Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.
Are you passionate about improving and expanding the possibilities of Orthopaedic surgeries? Ready to join a team that’s reimagining how we heal? Our Orthopaedics Teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.
Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.
The Opportunity
12-month fixed-term contract opportunity available in Melbourne for a Clinical Specialist. Working alongside Product Specialists, you are primarily responsible for providing technical support in an operating theatre environment to our hospital-based customers across our Trauma and CMF product portfolio. Key responsibilities include:
* Attending surgical procedures and providing expert technical support to Orthopaedic Surgeons and Nursing staff in the correct and safe use of products
* Developing and maintaining strong relationships with customers and providing in-service training to Registrars, Nursing staff etc.
* Optimising opportunities by passing on leads to the Sales Team and providing product demo as required
* Maintaining strong product knowledge through ongoing training and driving clinical excellence through professional and exceptional customer experience
About You
* Tertiary qualification in a health-related field (Nursing, Physiotherapy, Occupational Therapy, Exercise Science, Chiropractic etc.) and experience providing clinical support in-theatre during orthopaedic surgeries is highly regarded
* Confidence to work effectively under pressure in an operating theatre environment and the ability to work out-of-hours on a rotating on-call roster
* Strong communication, presentation and customer service skills
* Self-starter who is results driven and solutions focused
* Autonomous and able to work as part of a team, is organised with good time management skills
Great Place to Work
Great Place to Work® Certified – 2025
Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.
Johnson & Johnson – Australia & New Zealand were certified as a Great Place to Work® in ANZ in its first year of participation.
This position requires frequent travel to hospitals within Melbourne Metro and the occasional travel out to regional areas including Wodonga, Ballarat, Bendigo, Shepparton etc. All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, regulatory approvals and other customary conditions and approvals.
Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Required Skills
Clinical Support, Customer Engagement, Inservice Training, Medical Devices
Preferred Skills
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