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About the Role
Our client, a software company delivering innovative cleantech solutions to leading energy and water suppliers, is looking for a Gas Settlements Analyst to join their growing team. In this role, you’ll leverage your industry knowledge and the company’s advanced software tools to investigate and resolve discrepancies on behalf of clients. Your primary focus will be identifying variances between energy purchased and sold, while ensuring the correct industry workflows are followed to recover any overpayments. If you have proven experience in gas settlements, investigating meter points, and resolving imbalance issues, we encourage you to apply!
Key Responsibilities
1. Identification and correction of data errors in the utilities industry
2. Liaise with industry participants and project managers to resolve queries
3. Drive operational performance and identify areas for improvement for clients
4. Promote continuous improvement in team processes and practices
5. Adhere to compliance policies and procedures while delivering impactful results
6. Build strong, collaborative relationships across the business
7. Support leadership by proactively setting an example during team calls
8. Perform any other duties reasonably requested by your line manager
Skills and Experience Required
* Gas settlements experience within a supplier (B2B or B2C) or utilities company
* Experience with or knowledge of Junifer, Evolve, Velocity, or similar enterprise CIS/CRM systems
* Passion for delivering market-leading customer service
* Excellent interpersonal skills and a team-oriented mindset
* Forward-thinking attitude with a strong passion for data analysis
* Ability to combine experience and intuition to solve complex problems
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