Overview
Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills is required for a well-established company based in Kirkby, Liverpool, Merseyside, North West England.
Salary: £26,250 per annum + Benefits
Location: Hybrid / Kirkby, Liverpool, Merseyside, North West England (L33)
The company operates a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once core competencies are achieved.
Job Type: Full-Time, Permanent
Working hours: Monday-Friday 9am-5:30pm
Responsibilities
* On a day-to-day basis, work pro-actively as part of an experienced team responsible for the timely resolution of customer queries and support the collections department to ensure the right outcome for the customer, clients and the company.
* Communicate with customers using a wide range of methods including 2-way SMS, email, and letters, while adhering to compliance and regulations.
* Strictly adhere to compliance requirements and industry regulations when interacting with customers. Apply the company’s policies and procedures to all communications to maintain trust and uphold the company’s reputation.
Qualifications / Skills
* Excellent written and verbal communication skills
* Good knowledge of Microsoft Office / 365 (including MS Word, Outlook)
* Polite and professional approach when dealing with customers
* Excellent customer service skills
* A good administrative background
* The ability to multi-task and prioritise workload
Benefits
* Cycle to Work and Electric Car Salary Sacrifice schemes
* Free on-site parking, bike storage and shower facilities
* Childcare Vouchers
* Dental and Health Cash Plan
* Company Pension Plan
* Life Assurance and Colleague Assistance Program
* Access to retail discounts on shopping, days out, restaurants, cinema, holidays and more
Holidays
Holidays start at 21 days (rising to 25), plus 8 bank holidays.
How to apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13799
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