Hackajob Manchester, England, United Kingdom
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hackajob Manchester, England, United Kingdom
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Join to apply for the UX Researcher role at hackajob
hackajob is collaborating with Cox Automotive to connect them with exceptional tech professionals for this role.
Opportunities for new products are everywhere around us, and new ideas, innovative technologies, and shifting competitive landscapes create fresh opportunities every day. The Cox Automotive portfolio covers complete services across the vehicle lifecycle, serving all customer types from independent dealers to large-scale manufacturers across the UK and Europe. Joining us as UX Design Team Lead, you will work with dedicated teams of product managers, engineers, data, and UX experts in different markets across the UK and EU, focusing on solving complex design problems with a user-centered approach, emphasizing the Discovery process and supporting the wider UX process where needed.
Scope of Role
An exciting opportunity has arisen to join our expanding UX team as a UX Researcher. In this role, you will work on UK and EU products within Cox Automotive, closely supporting our Product & Design teams to understand our customers' needs. You will lead the creation of useful, usable, and highly engaging product experiences while owning the discovery process from start to finish.
Responsibilities
* Discovery Process Ownership: Lead the discovery phase of the User Experience process, ensuring a thorough understanding of customer needs and behaviors.
* User Insights: Provide impactful user insights at all stages of the product development lifecycle to influence and inform a customer-driven design approach.
* Research Methods: Apply various research methods including Stakeholder Interviews, User Interviews, Contextual Inquiries, Observation Studies, User Recruitment, and User Testing.
Objectives for Role
* Collaboration: Work closely with key stakeholders across various cross-functional business areas to ensure research findings are integrated into product development.
* Customer-Centric Approach: Champion a customer lens by conducting primary research and translating findings into actionable insights that drive design decisions.
* Continuous Improvement: Continuously refine and improve research methodologies to enhance the quality and impact of user insights.
Preferred Skills
* Proven experience in UX research, with a strong portfolio demonstrating the application of various research methods.
* Ability to lead and own the discovery process, from planning to execution and analysis.
* A self-starter, who can deal with ambiguity and can document, plan, and operate efficiently without close supervision.
* Strong Collaboration Skills, With Experience Working With Cross-functional Teams.
* Excellent communication skills, with the ability to present research findings clearly and persuasively.
* A passion for understanding customer needs and behaviors and translating them into impactful product experiences.
* Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.
Preferred Knowledge/Experience
* Ideally experience in marketing, retail, technology, or automotive industries.
* Ideally experience in both B2B and B2C environments.
Information Security Statement
You must ensure that you are aware of, understand, and comply with Cox Automotive's Information Security Policies and supporting procedures, including your personal responsibilities. You must ensure that adequate financial and people resources are available to comply with all aspects of Team Member Training, Communication, Risk Assessment, Emergency Planning, Security, and related policies. You shall ensure that all information handling and computer use activities are developed and managed in accordance with Information Security policies, and any process changes are referenced against policy, business, and Enterprise Technology change management. Additionally, you must ensure that all your direct reports fulfill their responsibilities and comply with Cox Automotive’s Information Security and related policies.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Hospitals and Health Care, Non-profit Organizations, and Government Administration
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