About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Responsibilities
* Know my customers and serve them with passion and pride, giving great natural service.
* Actively encourage customers to give feedback on their shopping trip through completing the ‘Have Your Say’ survey.
* Work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
* Apply the training received to ensure work is carried out safely.
* Participate in seasonal, community and charity events, creating a great inclusive atmosphere.
* Be knowledgeable about the store’s performance, understanding the part played and working together to deliver profit.
* Live our values, make everyone feel welcome and always follow our policies.
* Surely clock in and out at the start and end of my shift to ensure accurate pay.
* Maintain safety by following security procedures and wearing safety equipment where available.
* Follow the Think 25 policy when serving age-restricted products to all customers.
* Respond promptly to assistance calls or interventions on self-service checkouts.
* Work in a clean, tidy and organised manner keeping aisles clear of congestion.
* May be responsible for running the shift in the absence of my Shift Leader and Store Manager.
* Follow all training to keep myself, others and the store safe and legal.
* If the store has a Post Office Local, perform day-to-day operations of the Post Office, requiring a financial and criminal conviction background check; failure to pass results in withdrawal of the job offer.
Benefits
One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store.
Flexible Working
We welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments such as becoming a carer, nearing retirement, adapting to parenthood, or something else. Talk to us throughout your application about how we can support.
One Stop Benefits
To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
Community Involvement
We’re proud to give back in meaningful ways. Over the past decade, we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with FareShare and Olio, helping reduce food waste and support those in need.
Diversity & Inclusion
Everyone is welcome. We are an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. As a Disability Confident Leader (Level 3), we are committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.
Contact
Portsmouth, England, United Kingdom
Gosport, England, United Kingdom
Southampton, England, United Kingdom
Wickham, England, United Kingdom
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