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wavenet
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Job Reference:
ffcf76e5850a
Job Views:
16
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
The Service Asset and Configuration Manager is responsible for implementing and optimising Service Asset and Configuration Management processes within a large public sector managed service account. The role ensures collaboration between teams for effective IT service management, working closely with the ITIL Process Manager to enhance the ITSM framework. The candidate should have experience in process ownership, service delivery in complex environments, and IT asset and configuration management, with strong leadership and communication skills.
Responsibilities include:
* Define process strategy and goals for Service Asset and Configuration Management.
* Develop and own a hierarchical process structure.
* Manage end-to-end processes and ensure collaboration.
* Oversee process implementation and integration within tools.
* Participate in process review forums for continuous improvement.
* Monitor KPIs and report on performance.
* Maintain the configuration management database.
* Participate in establishing and developing the CMDB.
Qualifications:
* Experience in process ownership and service delivery in large or complex environments.
* ITIL Managing Professional or Strategic Leader certification preferred; at minimum, ITIL v4 Foundation and 2 years of relevant experience.
* Experience in IT asset or configuration management.
Skills needed:
* Strong leadership and relationship-building abilities.
* Excellent communication skills.
* Detail-oriented and organized.
* Ability to drive accountability.
* Positive attitude and resilience.
* Data insight and interpretation skills.
Additional Information:
Wavenet offers a supportive environment with benefits such as generous leave, private medical coverage, discounted health plans, and wellbeing programs. We promote work-life balance with hybrid working, starting with 25 days of leave, increasing annually. Join the UK’s largest managed service provider by applying today or contacting our Talent Acquisition Team.
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