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Service Process Improvement Manager - Insurance
We are currently recruiting for a Service Process Improvement Manager with BMC experience to join one of our Insurance clients on a 6-month contract.
Inside IR35
Hybrid
Responsibilities:
* Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes
* Run process modelling and development activities, and documentation of process flows, guides, procedures, work instructions, and other communication materials
* Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production
* Reporting and analysis of process metrics and performance
* Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives
* Create and develop training plan and materials; and conduct and facilitate ITSM Process training and process awareness campaigns
Experience:
* Experience in a Quality / Process Improvement / Operational Excellence/Training function in a shared services environment preferably on a global team
* Proficient in MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI
* ITIL Certification
* Request, Incident and Change Management experience
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