Job summary
A key member of the operational management team, the Head of Service Delivery reports to the Chief Operating Officer and provides hands-on management of a designated service portfolio and associated budget.
This includes management of HR operations, service management, service improvement, and overall service delivery.The post holder will manage teams to deliver high-quality services in line with KPIs and regulatory standards, and contribute to a culture of accountability, efficiency, and continuous improvement across BWPCA services.
Main duties of the job
1. Lead service delivery and improvement to optimise patient outcomes and operational efficiency.
2. Oversee performance targets and delivery of the service portfolio in line with the business plan.
3. Maintain compliance with BWPCA policies, procedures, regulatory and CQC standards.
4. Prepare reports for committees and the Board covering compliance, performance, and risk.
5. Foster productive relationships with internal and external stakeholders.
6. Ensure staffing levels are maintained and vacancies are filled promptly.
7. Deputise for the COO as required.
8. Lead on workforce management and HR operations, including staff recruitment, training, appraisals, absence management, and policy compliance.
9. Manages service-level and business complaints and incidents, ensuring learning and outcomes are disseminated to the relevant teams.
10. Manages the services in line with the BWPCA Business Plan, financial plans, and performance/cultural targets.
11. Maintains compliance with all BWPCA governance including but not limited to policies, procedures and regulatory standards.
12. Ensure strong financial management of all key service lines and budgets, ensuring robust scrutiny of any overspends.
About us
Berkshire West Primary Care Alliance (BWPCA) is the collaborative voice of general practice across the Berkshire West Place within the Buckinghamshire, Oxfordshire, and Berkshire West (BOB) Integrated Care System. We bring together GP practices and Primary Care Networks (PCNs) to work at scale, enabling innovation, influencing system change, and delivering services that meet the needs of our local populations.
BWPCA plays a vital role in shaping the future of primary care by strengthening partnerships, developing the workforce, and ensuring general practice is a central and equal partner in integrated care. Our work supports sustainability, equity, and improved outcomes for patients across Reading, Wokingham, and West Berkshire.
Details Date posted
16 June 2025
Pay scheme
Other
Salary
£65,000 to £70,000 a year
Contract
Fixed term
Duration
21 months
Working pattern
Full-time
Reference number
A3584-003
Job locations
Royal Berkshire Hospital
London Road
Reading
RG1 5AN
Job description Job responsibilities
Job Title: Head of Service Delivery
Contract Type: Fixed term 21 months (possibility of being made permanent)
Hours: 37.5 hours per week & on-call
Grade : £65-70K (Dependent on experience)
Location: BWPCA Sites, & Remotely
Reports to: Chief Operating Officer, BWPCA
Direct Reports: Admin Team Leader, Project Delivery Team (tbc) and Clinical Governance Manager
See full description attached
Job description Job responsibilities
Job Title: Head of Service Delivery
Contract Type: Fixed term 21 months (possibility of being made permanent)
Hours: 37.5 hours per week & on-call
Grade : £65-70K (Dependent on experience)
Location: BWPCA Sites, & Remotely
Reports to: Chief Operating Officer, BWPCA
Direct Reports: Admin Team Leader, Project Delivery Team (tbc) and Clinical Governance Manager
See full description attached
Person Specification Qualifications Essential
* Bachelors degree or Management equivalent
Desirable
* UCC knowledge and has worked previously in Berkshire West
Experience Essential
* The postholder will report to the COO but work closely with the Clinical Lead, Clinical Governance Lead and with the Clinical Service Leads.
* The post holder will lead and manage a defined service portfolio.
* The post holder will be expected to operate flexibility in response to changes in future commissioning intentions and outcomes and changes in the future strategic direction of the Alliance. This may mean the need to assume responsibility for a different operational service portfolio, as required, and as directed by the COO/Clinical Lead. In these circumstances, the post holder will be appropriately consulted, albeit changes may need to happen quickly, in order to be effective.
* Post holders at this level may also be required, to rotate on a temporary basis into other equivalent level roles to support their development, the development of other staff and in line with operational/service needs. The decision to rotate will be subject to a proper assessment of individual skills and competence and role demand.
Desirable
* Experience of working in primary care and working in a GP practice.
Person Specification Qualifications Essential
* Bachelors degree or Management equivalent
Desirable
* UCC knowledge and has worked previously in Berkshire West
Experience Essential
* The postholder will report to the COO but work closely with the Clinical Lead, Clinical Governance Lead and with the Clinical Service Leads.
* The post holder will lead and manage a defined service portfolio.
* The post holder will be expected to operate flexibility in response to changes in future commissioning intentions and outcomes and changes in the future strategic direction of the Alliance. This may mean the need to assume responsibility for a different operational service portfolio, as required, and as directed by the COO/Clinical Lead. In these circumstances, the post holder will be appropriately consulted, albeit changes may need to happen quickly, in order to be effective.
* Post holders at this level may also be required, to rotate on a temporary basis into other equivalent level roles to support their development, the development of other staff and in line with operational/service needs. The decision to rotate will be subject to a proper assessment of individual skills and competence and role demand.
Desirable
* Experience of working in primary care and working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name
Berkshire West Primary Care Alliance
Address
Royal Berkshire Hospital
London Road
Reading
RG1 5AN
Employer's website
https://www.berkshirewestprimarycarealliance.co.uk/ (Opens in a new tab)
Employer details Employer name
Berkshire West Primary Care Alliance
Address
Royal Berkshire Hospital
London Road
Reading
RG1 5AN
Employer's website
https://www.berkshirewestprimarycarealliance.co.uk/ (Opens in a new tab)
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