About The Role
Ecotricity is looking for a Industry Operations (Half Hourly) Expert to join our team on a full-time basis. The successful candidate will be responsible for providing ongoing technical and operational support within the Half Hourly Operations Team and wider business, being a 'go to' person for Half Hourly industry data exceptions and supporting Half Hourly industry processes. You will be required to work closely with the CRMs in the Commercial team to resolve customer exceptions preventing settlement performance in a timely manner, while continuously developing your knowledge to support the wider business strategy.
The Half Hourly Industry Operations Expert will remain up to date on all Half Hourly industry changes, processes and system developments and will work with their peers to ensure these are as efficient and successful as possible.
By working at an MPXN level, you will be responsible for improving and maintaining Half Hourly industry data integrity. This will include updating all documentation where appropriate, as well as assisting the Team Leader with change management across the team and wider business.
The department is responsible for ensuring a high standard of data integrity across all industry databases and our internal systems. This is done by resolving incoming data exceptions in line with industry regulations and BSC settlement code.
Core responsibilities:
Resolve Half Hourly industry exceptions and queries, and maintain customer data held within Ecotricity systems efficiently
Being a technical support for the wider business on Half Hourly industry data queries
Ensure we achieve and maintain our half hourly Settlement performance targets as governed by Elexon
Liaise with other departments and third parties to ensure that a fair and timely outcome is achieved for customer and industry impacting problems
Other projects and ad-hoc tasks deemed in line with the wider ongoing needs of the team and Ecotricity mission
Attend all industry/software training days as appropriate, and feed all up to date information back to the department and team leaders
Ensuring department meets all industry compliance and regulations requirements, and this knowledge is shared with the team
About You
We are looking for a self-motivated and organised individual with a genuine interest in their own, as well as colleagues, development. You will be committed to continuous improvement and work in an innovative and creative way to find solutions. An excellent communicator, you will be supportive to your colleagues and confidently manage relationships. Full system and industry training is provided however a background in the energy industry would be an advantage! However a desire to learn the ins and outs of a complex industry is a must.
Essential skills:
Great analytical skills and excellent attention to detail
High level of numeracy, accuracy, and problem-solving ability
Proven effective relationship management both internally and externally
High level of computer literacy with experience of a CRM system, coupled with knowledge of Microsoft Office 365
Prioritise a wide range of tasks and manage workload effectively
Committed to continual learning for themselves and their teammates, including process improvement experience
Excellent written and verbal communication skills
Logical thinker with ability to solutionism
About Us
What's in it for you
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, gym, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.
_Ecotricity is an equal opportunities employer and is committed to providing equality for all._
Job Types: Full-time, Permanent
Pay: £25,150.00-£28,000.00 per year
Benefits:
Additional leave
Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay
Store discount
Transport links
Work from home
Application question(s):
Ecotricity offers hybrid working. Are you able to reliably commute to our Stroud office 2/3 days per week?
Will you now or in the future require sponsorship for employment visa status?
Work authorisation:
United Kingdom (required)
Work Location: Hybrid remote in Stroud GL5 3BY