Customer Care Representative Job Summary
We are seeking an experienced and skilled Customer Care Representative to join our team. This role is responsible for delivering exceptional customer service by providing timely and effective resolutions to customer inquiries.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks effectively.
This position requires fluency in both oral and written English and German languages, with strong IT skills and knowledge of sales processes and ordering systems being desirable but not essential.
The successful candidate will be required to undertake a criminal record check and will be expected to work flexible hours, including weekends and evenings.
Responsibilities:
* Provide exceptional customer service through various channels, including phone, email, and chat.
* Resolve customer complaints and issues efficiently and effectively.
* Process customer orders and requests accurately and promptly.
* Develop and maintain relationships with customers to build trust and loyalty.
* Collaborate with internal teams to resolve complex customer issues.
Requirements:
* Fluency in both oral and written English and German languages.
* Excellent communication and problem-solving skills.
* Strong IT skills and experience with CRM software.
* Knowledge of sales processes and ordering systems (desirable).
* Able to work in a fast-paced environment and prioritize multiple tasks effectively.
* Flexibility to work flexible hours, including weekends and evenings.
Benefits:
* Ongoing training and development opportunities.
* Competitive salary and benefits package.
* Opportunities for career progression and advancement.
* Recognition and reward for outstanding performance.
About Us:
We are a dynamic and growing organization dedicated to delivering exceptional customer service and building long-lasting relationships with our customers.
We offer a supportive and inclusive work environment, with opportunities for professional growth and development.