Service Co‑Ordinator/Administrator
Chadderton - OL9
Permanent Full Time
£25,930 Plus Excellent Package
Our client is a highly reputable and growing facilities management contractor who specialises in all-round facilities maintenance contracts. Due to expansion, they are currently looking to recruit a Service Administrator/Co‑ordinator in Chadderton.
To liaise with operations colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to ensure completion within agreed timescales & maximizing engineer productivity.
Ensure the accurate recording of information on Alarm Master, the management of associated documentation, pricing guidelines & thresholds in line with Company procedures and key performance indicators.
Ensure compliance with associated statutory regulations.
Job Duties
* Receive and log on Alarm Master incoming service requests from clients via email. Also, PPM remedials
* Accept calls on client portals and issue ETA
* Ensure works are in scope & plan for correct prioritising by SLA & ensuring maximum productivity.
* Ensure that any unattended/unactioned jobs have been carried over
* Plan in client PPMs to ensure SLAs are met
* If jobs are being moved then Mercury should be updated to reflect this
* Escalation/chase e‑mails are dealt with
* Check “in progress”/”service incomplete” jobs to ensure no return visits or out of scope works have been missed
* Plan in returns & 2‑man jobs (liaise with other planners across all disciplines)
* Ensure jobs that have or will breach the threshold are flagged to Compliance Supervisor to be actioned (for both in & out of scope works)
* Ensure PODs are recorded on the instruction to the engineer when allocating jobs where parts have been sent to site
* Providing holiday cover for other team Service Co‑ordinator / Call Planners.
* Organise and prioritise work to maximise efficiency and achieve deadlines.
* Communicate fluently and confidently with colleagues, customers and management.
* Ensure effective written and verbal communication of all critical operational issues where required.
* Work as part of a team to deliver excellent service to the Customer.
* Comply with any other reasonable management instruction or ad‑hoc duties.
The Person
* You will have previous experience within service administration role
* Ideally FM experience
* Strong excel skills
* You will be an excellent communicator
Package
* Salary £25,930
* Permanent Full Time
* Office based
* Monday - Friday
* 33 Days annual leave including bank holidays
* Pension
* Healthcare
* Genuine Progression
#J-18808-Ljbffr