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Customer Service Team Leader, Fort William
Client: William Hill
Location: Fort William, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7d0c473e5793
Job Views: 4
Posted: 12.07.2025
Expiry Date: 26.08.2025
Job Description:
William Hill is more than a betting shop; it's a home from home where customers can meet friends, socialise, and enjoy sports with a warm drink.
As a Team Leader, you will help maintain this atmosphere, make your mark on our business, and enjoy benefits like continuous training, development, and career progression opportunities.
Responsibilities:
* Lead and motivate a team of Customer Service Representatives
* Coach and develop your team
* Maintain high standards and shop appearance
* Build customer relationships and deliver excellent service
* Promote safer gambling
* Manage shop opening and closing
* Achieve shop targets
Working patterns:
* Shops open between 8am-10pm, Monday to Sunday
* Shifts on a rota basis, including evenings and weekends
Benefits:
* Annual pay review and bonus scheme
* 28 days holiday plus a paid birthday day off
* Subsidised travel for London-based roles
* Comprehensive training and development
* Career advancement opportunities
* Pension plan with 4% match
* Discounts on shopping, entertainment, and holidays
Requirements:
* Must be 18+
* Supervisory experience and strong people skills
* Positive attitude and professional approach
* Excellent interpersonal skills and empathy
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