Senior Business Services & Systems Manager
Employer Location Southampton, Hampshire, England / Berkshire, Reading, England / Surrey, England, Guildford Salary - per annum + £65-80,000 Closing date 3 Mar 2026 View more categoriesView less categories Sector Salary band, ,, Hours Where will they be working You need to or to save a job.
Job Details
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A forward‑thinking, tech‑enabled accountancy practice is continuing its ambitious expansion across the South, and with that growth comes the need for a commercially minded leader to shape and deliver a brand‑new service line. This firm is known for its modern culture, supportive senior leadership, and genuine investment in people. You'll be joining a collaborative environment where innovation, operational excellence and digital transformation sit right at the heart of their strategy.
Your new role As Senior Business Service & System Manager, you'll take ownership of designing and implementing an efficient, scalable service model that supports a high‑volume digital reporting is a strategic, hands‑on role where you will:
1. Build streamlined processes, workflows and team structures to support consistent, high‑quality service delivery.
2. Shape pricing, commercial tools and performance frameworks to ensure profitability and clarity across the portfolio.
3. Lead client communication and onboarding journeys, ensuring a smooth transition into digital processes and systems.
4. Champion digital adoption across cloud bookkeeping and reporting platforms.
5. Recruit, develop and manage an effective operational team as the service scales.
6. Work closely with senior leaders, tax specialists and technology partners to ensure a seamless, joined‑up client experience.
This is a brilliant opportunity for someone who enjoys building something from the ground up and wants the freedom to influence long‑term operational you'll need to succeedYou'll thrive here if you're a confident, commercially aware senior manager with:
7. Strong operational leadership experience within an accountancy practice environment.
8. Proven ability to design and implement new service lines, systems or large‑scale operational processes.
9. A naturally analytical mindset and strong commercial instincts around pricing, margin control and workflow optimisation.
10. Experience leading digital transformation projects and transitioning teams or clients onto new systems.
11. Excellent communication skills and the ability to influence change at all levels.
Professional backgrounds from audit, accounts, outsourcing, tax or digital transformation (ACA/ACCA/CTA/AAT/ATT advantageous but not essential) all translate you'll get in returnYou'll be joining a firm that truly looks after its people with:
12. Hybrid working and flexibility built around core hours.
13. Exposure to a wide variety of clients and internal stakeholders.
14. Genuine progression opportunities within a growing practice.
15. Strong commitment to training, leadership development and personal growth.
16. A friendly, supportive culture, plus an excellent benefits package including wellbeing initiatives, recognition awards and enhanced holiday options.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at
Company
At Hays we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.
From CFO to Newly Qualified, we work with talented finance professionals and match them with organisations where they can achieve a lasting impact.
So much more than specialist recruiters in accounting and finance, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. All our consultants have strong relationships across the industry and the support of our extensive global network. That’s why organisations of all types and sizes – from international blue chips to SMEs – trust us to find the people who can help transform their business.
So, whether you want something local or international, permanent, or interim, we have the breadth of coverage and the depth of understanding to help you find it.
We have specialist recruitment teams in the following areas:
17. Corporate Governance
18. Credit Control
19. Part-Qualified Accountant
20. Payroll
21. Public Practice Accounting
22. Public Services Accounting
23. Senior Finance – Qualified
24. Support, Ledgers & Bookkeeping
25. Tax & Treasury
You can rely on us to deliver today and help you plan for tomorrow
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