Job overview
An opportunity has arisen for an experienced IT Trainer to join our busy Digital Department. You will be based within the Hospital Information Systems team joining other trainers where you will be involved in delivering training and user support to staff working at our two hospital sites.
You will deliver face to face training on a one-to-one basis in the workplace, in small groups in a classroom setting and to large audiences in a bigger venue as required.
You will be expected to have a high standard of education, be highly motivated and have excellent communication and presentation skills in which to coach, educate and motivate others to learn.
If you have the required skill set and this job appeals to you, we would love to hear from you.
Main duties of the job
This role will involve the training of staff, both clinical and administrative, in the use of clinical and patient information systems e.g. PatientCentre, Clinicom, EDIS and SystmOne to name a few.
You will be required to assist in the planning and delivery of training sessions and be able to offer users support in their use of the systems.
The post will require administrative and monitoring duties to be maintained; therefore, a working knowledge of Microsoft office applications including Word, Excel, Outlook etc will be required.
You may be required to work flexible hours as the training delivery and system implementations demands. Training & support will be delivered both in training rooms and at user workstations across the trust.
Working for our organisation
There’s never been a more exciting time to join TeamQEH. We’re working on a once in a generation opportunity to build a new state-of-the-art hospital to open and we are also carrying out on one of the biggest pieces of digital transformation work we’ve ever undertaken.
Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.
At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.
We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as ‘Good’, and we are proud to be a place to learn and grow through recognised learning and apprenticeships.
We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.
Detailed job description and main responsibilities
For further information regarding this opportunity, please refer to the attached Job Description and Person Specification.
Person specification
Qualifications/training and professional development
Essential criteria
1. Good working knowledge of Microsoft Office
2. Educated to GCSE level A-C or equivalent
Desirable criteria
3. ECDL or CLAIT
4. Trainer Assessment Programme (NVQ level 4)
Experience
Essential criteria
5. Training preparation and delivery
6. Training/Trainee appreciation
7. Assessing the competency of others
8. Working with staff at a range of levels and disciplines
Desirable criteria
9. Experience of working with confidential data
10. NHS Experience
Skills, abilities and knowledge
Essential criteria
11. Ability to create clear and well-structured documents in support of Training and Development
12. Excellent interpersonal/communication skills
13. Ability to understand technical matters for translation into clear and concise terminology
Desirable criteria
14. Good time management and organisational skills
15. Ability to deliver training in a pressurised, challenging and changing environment
Applications are welcome from anyone who meets the criteria specified in the person specification regardless of age, gender, disability, race ,ethnicity, religion, belief, sexual orientation or other personal circumstances. Only those applicants who demonstrate in the application form how they meet the criteria in the person specification will be shortlisted for interview. We not only recruit employees based on their qualifications and experience - we recruit individuals who possess and can demonstrate the behaviours which underpin our core values (attached).
Please be aware that if applying via NHS Jobs, your application will be imported into Trac. All subsequent information will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through NHS Jobs & we will not be able to respond to any e-mails sent via NHS Jobs. By applying for this post you are agreeing to the transfer of information in the application form to Trac jobs & if you are offered a job your personal information will be transferred into the NHS Electronic Staff Records (ESR) system. Please check your email account regularly for communication regarding this vacancy.
We offer our staff a wide range of benefits and support including:
16. Flexible working opportunities
17. Free counselling service
18. NHS Pension scheme
19. Access to Wagestream - an app-based service that provides instant earned wage access*
20. Support and advice for staff affected by either Peri-Menopause or Menopause
21. Opportunity to join our Staff Networks which include: Armed Forces, REACH (Race, Ethnicity and Culture Heritage), Disability and LGBTQ+ networks.
We are committed to being a menopause friendly employer.
Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
Admin & Clerical staff may be required to act as Loggists for a major incident.
Everyone within the Trust has or will shortly need to have a minimum level of skill for computer literacy for their day-to day- work as we become more digitally mature. Therefore all staff should be computer literate.