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Infinity Recruitment Consultancy Limited
Location:
Huntingdon, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
1f6587fc11aa
Job Views:
13
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
Responsibilities
As Customer Service Advisor, you will be responsible for:-
* Taking inbound customer calls
* Assessing customer needs
* Transferring the call to the correct internal team for assistance & resolution
* Responding and dealing with customer emails
* Reporting any complaints / problems to management team
* Working to SLA’s and call handling targets.
* You will also provide reception cover from time to time, meeting and greeting visitors, issuing visitors badges.
* Dealing with incoming and outgoing post
* Providing administrative support
Skills required
To be considered for our Customer Service Advisor vacancy it is essential that you have:-
* Excellent clear and concise communication skills.
* Friendly & professional telephone manner.
* You will ideally be experienced working within a similar telephone based customer service position or will have worked within a position where you are communicating on a daily basis face to face with customers.
Salary £23,808, 25 days paid holiday plus bank holidays, annual bonus, pension, career progression and a range of other benefits
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