Job Title: Care Pathway Specialist – London
Function: Customer Engagement
Location: Field Based - London
Type: Permanent
Salary: £64,062 potential to rise to £75,367 over 3 years
Closing Date: 11th November 2025
Purpose of the role
Partnering expertly with clinical and non-clinical stakeholders in 7 Integrated Care Systems (ICSs) across the London region, you will be leading the delivery of best practice clinical change programmes to improve population health outcomes, enhance productivity and deliver value for money. Deploying a consultative and data‑led approach, you will establish unmet clinical need across care pathways and focus on product category areas (excluding SSDP) using the latest clinical guidance, best practice and recommendations from MedTech Directorate, AHSNs, NICE, GIRFT, MHRA, Royal Colleges and others to support the clinical case for change.
Collaborating with NHS customer stakeholders, Clinical Nurse Advisor Team, Hospital Care, Out of Hospital Care and CMSP colleagues within NHS Supply Chain, you will support systems to adopt innovation and clinical best practice that transforms care pathway outcomes for patients and help NHS Supply Chain unlock £1 Bn of savings by 2030.
Responsibilities
* Communicate function’s strategy to customers and its relationship to the NHS Supply Chain’s mission, vision and values and the aims and objectives of the NHS.
* Partner strategically with systems on care pathways with unmet clinical needs to deliver enhanced patient care outcomes and unlock efficiency gains for the local health economy.
* Co‑produce care pathway solutions, involve products and services available via the national model, and coordinate resources to influence positive changes in clinical practice with measurable outcomes and efficiency gains.
* Build collaborative relationships with senior functional and directorate stakeholders and establish key relationships at local and national level to engage systems with specific care pathway needs.
* Develop and implement a relationship management plan for strategic, complex and potential systems, coordinating engagement with the customer organisation to ensure effective two‑way flow of information and issue resolution.
* Shape, influence and lead the development of the Care Pathway Team Service Offering and ways of working to deliver opportunities at pace and scale.
* Work with Category Management Service Providers (CMSPs) to implement value that can be monetised and influence future innovation on category strategies.
Qualifications & Skills
* Builds strong customer relationships and delivers customer‑centric patient outcome‑focused solutions through consultative influencing.
* Strong understanding of NHS programmes to support the delivery of the NHS Long Term Plan with established customer relationships.
* Strong financial and commercial acumen within a healthcare setting essential; collaborates with clinical and non‑clinical stakeholders at all levels and develops benefits realisation papers and business case proposals.
* Supports clinical case for change at NHS provider or system level and influences systems to secure funding for clinical change.
* Track record of meeting and exceeding commercial performance targets within a healthcare setting.
* Understanding of appropriate clinical guidelines and strategic use when influencing the clinical case for change.
* Plans and prioritises work to meet commitments aligned with organisational goals and adapts to changes, including risks and contingencies.
* Analytical skills: makes sense of complex, high quantity, and sometimes contradictory information to solve problems and separate root causes from symptoms.
* Develops and delivers multi‑mode communications that convey clear understanding of unique audience needs, listening and probing for richer insight.
* Adaptive and solution‑focused mindset.
* Degree or equivalent level of experience.
* Extensive NHS/healthcare experience with strong understanding of patient pathways and commissioning routes; clinical experience desirable but not essential.
How You’ll Work
Hybrid working; blending home, office and on‑customer‑site work with a 2/3 split between home and office or customer site.
Benefits
* Performance‑led annual bonus scheme
* 27 days holiday plus bank holidays, with option to purchase up to an additional 5 days
* Generous contributory pension scheme (up to 6% employee / 12% employer contributions of base salary)
* Flexible Benefits Scheme (Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, additional pension contributions)
* 2 days paid Volunteering Leave
* 1 day paid Wellbeing Leave
* Long Service Awards
* Access to Blue Light Card and NHS Discounts
* Flexible working options
* National Annual season ticket purchase scheme
* Eye Care vouchers
* Access to free 24/7 Employee Assistance Programme
About NHS Supply Chain
We are part of the NHS family, sourcing, delivering and supplying healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We ensure products are safe, quality‑assured and delivered efficiently while listening to user needs and operating a national network of distribution centres.
Other Information
* We are a non‑NHS organisation; you will join on SCCL terms and conditions.
* For more information on SCCL and the NHS Supply Chain please visit: www.supplychain.nhs.uk
We reserve the right to close any vacancy from further submissions once we have received sufficient applications for a shortlist. Please apply without delay if you are interested in this role.
NHS Supply Chain is an equal opportunities employer.
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