The Role - Night Receptionist
Crafting calm and care through the night with precision and warmth
As a Night Receptionist at Nobu Hotel London Portman Square, you'll be the reassuring presence and welcoming face for our guests during the quiet hours. Working on a 4 on, 4 off shift pattern, you'll manage the full guest journey with attentiveness and professionalism, ensuring every interaction reflects Nobu's crafted hospitality and signature values.
You will
* Create a warm, welcoming and lasting impression for every guest
* Manage the guest journey from pre-arrival to post-stay with care and precision
* Build genuine relationships with guests, especially VIPs and repeat visitors
* Provide attentive, natural and friendly service that reflects Nobu standards
* Answer guest enquiries and follow up promptly and professionally
* Maintain a tidy, presentable reception area with all necessary materials
* Be immaculately presented in correct uniform at all times
* Use OPERA Cloud proficiently to capture and manage guest information
* Tailor service for VIP guests and anticipate guest needs
* Handle cashiering duties securely and manage a personal float accurately
* Resolve issues swiftly and empathetically, logging and following up as needed
* Support and train new team members, fostering a collaborative environment
* Liaise effectively with all departments, especially Rooms Division
* Ensure safety procedures and secure access via the reception desk
* Attend team meetings and contribute ideas for service improvement
* Act as an ambassador for Nobu values of Family, Crafted, Smile and Kokoro
* Demonstrate a proactive, positive approach to work and guest care
* Work on a 4 on, 4 off shift pattern to support consistent overnight coverage
* Perform any other duties as required
What We're Looking For
You bring experience in a front-of-house or guest-facing role, ideally within a luxury hotel setting. You're calm, confident and thrive in a night-time environment where attentiveness and detail matter most. With a proactive attitude and a genuine passion for hospitality, you'll ensure every guest feels cared for and every night runs smoothly.
Benefits of Joining Our Team
* £1000 Refer a Friend Scheme
* Two hotel-wide social events each year including our Employee Awards Night
* Discounted overnight stays across Nobu properties worldwide
* Discounted Pilates classes and wellness treatments
* Opportunities to progress within our hotel and the wider Nobu portfolio
* Innovative learning and development opportunities
* Exciting wellness and volunteering initiatives
* Up to 33 holiday days through length of service
* Life Assurance Scheme
* Cycle to Work Scheme
* Discounts on all food and beverage
* Free meals while on duty