Job Description
Customer Service Advisor
Harlow | Office‑based | Up to £28,000 + benefits | Monday–Friday, 9–5
Are you a proactive, people‑focused Customer Service professional who loves solving problems and creating great customer experiences? We’re supporting a growing organisation in Harlow as they expand their customer support function, and they’re looking for someone who thrives in a fast‑paced, varied role.
This is an excellent opportunity to be the first point of contact for customers, handling queries with professionalism, empathy and confidence. You’ll work across phone and email channels, collaborate with internal teams, and play a key role in improving processes and shaping the customer journey.
The role
As Customer Service Advisor, you’ll be responsible for delivering a high‑quality service across all customer touchpoints. Your day‑to‑day will include:
* Acting as the main point of contact for customer enquiries via phone and email
* Responding to queries with clarity, empathy and a solutions‑focused mindset
* Investigating issues to understand root causes and providing effective resolutions
* Reviewing and improving customer service processes to enhance the overall experience
* Working closely with internal teams to resolve queries and support long‑term solutions
* Maintaining accurate records of interactions and outcomes
* Staying up to date with product information and company policies
* Contributing to a positive, collaborative team environment
This is a hands‑on role where you’ll have real impact on customer satisfaction and service quality.
About you
You’ll be a great fit if you bring:
* Experience in a customer service role (office‑based experience desirable)
* Excellent written and verbal communication skills
* A friendly, professional telephone manner
* Strong problem‑solving and analytical skills
* The ability to stay calm and composed under pressure
* Good IT skills and confidence using customer service tools or CRM systems
* Strong organisation and attention to detail
* A proactive, improvement‑focused mindset
* The ability to work both independently and as part of a team
Why this role matters
This position has been created to support continued growth across multiple sales channels and ensure customers receive timely, effective support. You’ll help maintain service standards, protect brand reputation, and ensure customers receive a consistent, positive experience — wherever they engage with the business.
What’s on offer
* Salary up to £28,000
* Monday–Friday, 9am–5pm
* Office‑based role with a supportive team
* Opportunities to contribute to process improvements and service development
* A friendly, collaborative working environment
Location & eligibility
This is a fully office‑based role in Harlow.
You must have the right to work in the UK and be able to commute reliably.
If you’re a customer‑focused problem‑solver who enjoys helping people and improving processes, we’d love to hear from you.