Control room operator (night & day shift)

🚨 Emergency Control Room Operator (CRO)

📍 Global Operations Command Centre (GOCC) | 24/7 Shift Role

💰 £30,000 + Benefits


About the Role

We’re looking for a highly motivated and resilient Emergency Control Room Operator (CRO) to join Restrata’s growing global operations team.

Based in our state-of-the-art Global Operations Command Centre (GOCC), you’ll play a critical role in supporting international clients by monitoring operations, responding to incidents, and helping coordinate emergency response activities across the globe.

Operating 24/7/365, the GOCC supports major energy and industrial organisations during high-risk situations—making this a fast-paced, high-impact role where your decisions truly matter.


🌍 What You’ll Be Doing

Day-to-Day Operations

* Monitor and test communications systems and IT infrastructure
* Track personnel globally and maintain accurate logs
* Monitor early warning systems and respond to alerts
* Manage client documentation, site manifests, and reporting
* Act as the first point of contact for helpdesk and platform queries
* Log, track, and resolve technical issues with internal teams and vendors
* Produce daily operational reports for clients
* Collaborate with international teams to support ongoing operations


Emergency Response

* Answer emergency calls and extract critical information quickly and accurately
* Initiate and support emergency response procedures
* Maintain detailed incident logs and ensure accurate record-keeping
* Coordinate with on-site teams and incident management leaders
* Respond to SOS alerts from personnel in high-risk environments
* Provide first-line support for Restrata products and services during incidents


💡 What We’re Looking For

You’ll thrive in this role if you are:

* Calm, resilient, and able to perform under pressure
* A strong multitasker who can prioritise effectively in fast-moving situations
* A confident communicator with excellent written and verbal skills
* Comfortable working independently and as part of a team
* Technically capable with strong IT literacy (ECDL or equivalent desirable)
* Proactive, adaptable, and eager to learn


Experience in emergency response or the energy sector is a plus—but not essential. Full training will be provided.


🧠 Career Development


This role offers more than just operations experience. You’ll also have opportunities to:

* Support and contribute to training delivery
* Work closely with multinational clients
* Develop expertise in incident management and HSE environments


⏰ Working Pattern

* 12-hour shifts (days & nights)
* Rotation: 3 days on / 3 off / 3 nights / 6 off
* Standby duties as required


🎁 What We Offer

* Competitive salary: £30,000 per annum
* Generous annual leave + bank holidays
* Pension & life assurance
* Structured training and development opportunities
* A collaborative, supportive team environment
* Exposure to global, high-impact operations