Are you an experienced service or operations professional who thrives in a fast-paced product-led environment? Do you enjoy driving process improvements, managing operational performance, and leading teams to deliver exceptional customer outcomes?
We’re partnering with a well-established international business seeking a proactive and commercially minded Service Coordination Manager to join their UK Operations team.
This is a fantastic opportunity for someone with strong aftersales, service coordination, or operational management experience within a manufacturing, technical, or product-based environment.
The role
Working closely with the Service Manager, you’ll play a key role in overseeing the full service lifecycle — ensuring operational efficiency, supporting technical service delivery, improving repair turnaround times, and driving continuous improvement across the aftersales function.
You’ll act as a central point of coordination between internal teams, service centres, and international stakeholders, helping ensure high standards of service performance and customer satisfaction are consistently achieved.
Key responsibilities
* Supporting the day-to-day running of the service and aftersales operation
* Coordinating service activities from intake through to completion
* Monitoring service KPIs, turnaround times, and operational performance
* Conducting root cause analysis and identifying improvement opportunities
* Building strong relationships with service partners and stakeholders
* Supporting warranty processes, claims management, and audit compliance
* Assisting with technical investigations and product quality reporting
* Collaborating with European teams on service best practices and improvements
* Supporting planning, scheduling, and workload prioritisation
* Driving operational consistency, efficiency, and customer satisfaction
What we’re looking for
* Minimum 5 years’ experience within service, aftersales, or operational coordination in a product-based environment
* Previous team management experience
* Strong analytical and problem-solving skills with a data-driven mindset
* Experience working with SAP and Salesforce would be advantageous
* Good Excel and reporting capability
* Excellent communication and stakeholder management skills
* Ability to work cross-functionally within a busy operational environment
* Full UK Driving Licence
What’s on offer
* Opportunity to join a respected international business
* A varied and influential operational role
* Exposure to technical products and international teams
* Supportive and collaborative culture
* Opportunity to contribute to continuous improvement and operational excellence
If you’re looking for a role where you can combine operational leadership, customer focus, and process improvement within a product-led business, we’d love to hear from you.
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