We have an exciting opportunity for you to join our team as our Business Assurance Manager for CAF Bank, part of Charities Aid Foundation. The role will work in conjunction with the Head of Business Change and Assurance, providing day‑to‑day oversight of quality assurance, reporting, and operational risk and control measures. You will build operating procedures aligned to policies, manage audit programmes, oversee internal and external regulatory audits, and contribute to customer service excellence through incident and crisis management, operational resilience, and outsourcing monitoring. The ideal candidate will have extensive banking and strong risk management experience and be a confident team manager with excellent written and verbal communication skills, able to speak at all levels including senior management, third‑party suppliers, and deputise for the Head of Business Change and Assurance in internal and external meetings, boards and committees.
Responsibilities
* Implement and maintain the Bank's Risk Management Framework across the First Line of Defence (1LOD) within Bank Operations.
* Manage operational resilience work streams.
* Oversee outsourcing and supplier management.
* Lead incident management.
* Conduct business assurance activities.
Qualifications
* Technical understanding of risk methodologies and risk control frameworks, with the ability to drive and deliver implementation.
* Management experience in a regulated financial services organisation.
* Strong leadership skills.
* Excellent communication skills.
We are more than a bank. From one‑person causes to large‑scale organisations, we are the bank charities turn to. We believe in the power of good, and treat the goals of charities as our own.
Diversity and inclusion We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we are committed to attracting, retaining and developing the best talent at all levels.
Benefits
* Permanent hybrid ways of working where roles allow.
* Six weeks holiday plus bank holidays.
* A wide range of development opportunities to support personal and professional growth.
* Pension scheme with better‑than‑market employer contribution options.
* Social impact benefit schemes.
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