Contract Details
Retail Manager – Contract (Permanent). Location: Worcester, WR5 1DD. Hours of work: 37.5 per week. Working days: Monday – Friday.
Job Description
This is a hands‑on management role responsible for ensuring exceptional customer service, operational efficiency, food safety compliance, and strong team performance within a busy healthcare environment. The role requires the manager to lead a retail and catering team, maintain high operational standards, and support the delivery of a welcoming and professional service for patients, visitors, and hospital staff.
Key Responsibilities
* Manage the daily operations of the healthcare retail and restaurant environment.
* Lead, motivate, and supervise retail and catering teams to achieve service and performance targets.
* Deliver excellent customer service and professionally resolve customer queries or concerns.
* Monitor stock levels, coordinate inventory control, and ensure product availability.
* Maintain a clean, safe, and welcoming retail and dining environment at all times.
* Support recruitment, onboarding, training, and development of team members.
* Prepare staff rotas and manage workforce productivity effectively.
* Implement merchandising, promotional, and sales initiatives to drive revenue and customer engagement.
* Ensure the operation consistently maintains a Five Star Food Hygiene rating.
Competencies & Qualifications
* Experience within retail, hospitality, or healthcare retail management.
* Level 3 Food Safety qualification essential.
* Strong leadership and people management skills.
* Excellent communication and interpersonal abilities.
* Good understanding of stock control, retail operations, and compliance standards.
* Ability to work effectively in a fast‑paced healthcare environment.
* Competent with Microsoft Office and retail management systems.
* Strong organisational skills with the ability to prioritise workloads effectively.
Equality, Diversity & Inclusion
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. ISS is a Disability Confident (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
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